Terms and Conditions

Welcome to Utsub Gifts! By accessing or using our website (www.utsubgifts.in) and placing an order, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making a purchase.

1. General

• These Terms apply to all visitors, users, and customers of Utsub Gifts.

• We reserve the right to update or change these terms at any time without prior notice. Continued use of the site means you accept the revised terms.

2. Product Information

• We strive to display accurate product images, descriptions, and specifications. However, slight variations in color/design may occur due to photography and screen resolution differences.

• All product dimensions, sizes, and materials are clearly mentioned in the product description. Customers are responsible for reviewing this information before purchase.

3. Pricing & Payments

• All prices on our website are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless mentioned otherwise.

• We accept multiple payment methods including Credit/Debit Cards, UPI, Net Banking, and Wallets.

• Utsub Gifts reserves the right to change product prices and offers at any time without notice.

4. Order Acceptance & Cancellation

• Orders placed on the website are subject to acceptance and availability.

• We reserve the right to cancel any order due to unforeseen issues, including but not limited to product unavailability, payment failure, or suspicious activity.

• Cancellation requests must be made before the order is dispatched. Once dispatched, cancellation will not be possible.

5. Shipping & Delivery

• Orders are shipped within the timeframe mentioned on the product page. Delays due to courier partners or unforeseen situations may occur.

• Utsub Gifts is not responsible for delays caused by logistics partners or external factors.

• Please provide accurate shipping details. We are not liable for delivery issues due to incorrect addresses or phone numbers.

• For more details, please visit our Shipping Policy page.

6. Returns, Exchanges & Refunds

• Returns and exchanges are governed by our Return & Exchange Policy.

• A mandatory opening video is required for damaged or incorrect product claims.

• Refunds, if applicable, are processed within 4–6 working days to the original payment method.

• For more details, please visit our Return Policy Page.

7. Customized Products

• All customized items (such as name-personalized gift packs) are made-to-order and are non-refundable and non-exchangeable unless damaged or defective.

8. Intellectual Property

• All content on this website including images, designs, logos, and text is the property of Utsub Gifts and is protected by copyright laws.

• No content may be copied, reproduced, or used without written permission.

9. Limitation of Liability

• Utsub Gifts will not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products or website.

• Our total liability shall be limited to the amount paid by the customer for the product in question.

10. Governing Law

• These Terms and Conditions are governed by and interpreted in accordance with the laws of India.

• Any disputes shall be subject to the jurisdiction of the courts in Pakur, Jharkhand.

11. Contact Us

For any queries, please visit our contact us page.